February 2008
It's not an admission, it's an experience
When former hospitalist M. Bridget Duffy, MD, became chief experience officer at the Cleveland Clinic last year, she explored every aspect of the hospital’s operation and set out to improve it. The changes instituted by her office of patient experience are making the Cleveland Clinic look and feel more like part of a very customer-service-oriented industry. That's no coincidence, say experts.
Letter from the Editor
Does your hospital have free wireless Internet in waiting areas, or offer patients aromatherapy and massages?.
Expert analysis: woman with recent stroke and a patent foramen ovale
Expert analysis: Woman with recent stroke and a patent foramen ovale.
Exotic travel trend poses new challenges for hospitalists
Exotic travel trend poses new challenges for hospitalists.
E-learning for everyone
Virtual patients expose students and physicians to a wide range of clinical scenarios.
Journal Watch
Recent studies about perioperative consultation, increased U.S. staph infections, and other topics.