Striving for 100% customer satisfaction
Striving for 100% customer satisfaction As patient satisfaction figures more prominently in health care and quality measurement, some worry that hospitals' standard patient satisfaction surveys donâ€™t accurately measure hospitalist care. How should hospitalists prepare for future use of satisfaction data?.
Letter from the Editor
Thereâ€™s been more talk than ever lately about patient satisfaction, due in part to CMSâ€™s recent inclusion of patient satisfaction data on its Hospital Compare Web site.
Letters to the Editor
Letters to the Editor Readers respond to CAM, alternative scheduling.
Cartoon Caption Contest: Put words in our mouth
Julyâ€™s winning entry.
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Peers swap ideas and tips in new online forum for health care innovations
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Test yourself: Seizures
Journal watch: Recent studies of note
Recent studies about antipsychotic use in the elderly, heart failure hospitalizations, and other topics.