July 2008
Striving for 100% customer satisfaction
Striving for 100% customer satisfaction As patient satisfaction figures more prominently in health care and quality measurement, some worry that hospitals' standard patient satisfaction surveys don’t accurately measure hospitalist care. How should hospitalists prepare for future use of satisfaction data?.
Letter from the Editor
There’s been more talk than ever lately about patient satisfaction, due in part to CMS’s recent inclusion of patient satisfaction data on its Hospital Compare Web site.
Letters to the Editor
Letters to the Editor Readers respond to CAM, alternative scheduling.
Quick response, teamwork protected patients during heparin recall
As pharmacists monitored hospital supplies, physicians and nurses monitored patients.
For glucose control, balance is key
An expert offers tips on finding the right insulin combination.
Don't just do something, stand there
Less can be more for the hospitalized elderly.
Update in hospital medicine highlights sepsis, community-acquired pneumonia
New research could help guide treatment.
Fight burnout while fostering experience
Investing in hospitalist programs now can pay off later.
Medical ethics in the line of fire
Physicians debate dilemmas posed by the war on terror.
Peers swap ideas and tips in new online forum for health care innovations
Swap innovation ideas online.
Journal watch: Recent studies of note
Recent studies about antipsychotic use in the elderly, heart failure hospitalizations, and other topics.